Shipping policy
Order Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Certain items, including custom or made-to-order pieces, may require additional processing time. Specific processing timelines will be noted in the product description. We recommend reviewing product details carefully before placing an order.
Shipping Destinations
Skylaïa currently ships within Canada and to the United States.
Shipping Carriers
Orders are shipped using Canada Post and trusted carrier partners.
Estimated Delivery Times
Delivery times are estimates and do not include processing time. Orders shipped within Canada typically arrive within 2–7 business days. Orders shipped to the United States typically arrive within 5–10 business days. Delivery times may vary due to carrier delays or circumstances beyond our control.
Shipping Rates
Shipping rates are calculated at checkout or displayed as a flat rate, depending on the shipping option selected at the time of purchase.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes determined by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Sizing & Measurements
To ensure the best fit, we strongly recommend reviewing sizing information and measuring carefully before placing your order, particularly for rings, bracelets, or fitted jewelry. Skylaïa is not responsible for sizing issues resulting from incorrect measurements selected at checkout.
Shipping Delays & Responsibility
Skylaïa is not responsible for delays caused by shipping carriers, customs processing, weather conditions, incorrect addresses provided at checkout, or packages marked as delivered by the carrier.
Contact Information
If you have any questions regarding shipping or processing times, please contact us at skylaia.co@gmail.com